These AI Transparency and Responsible Use Principles (“Principles") apply to the use of artificial intelligence (“AI") by MUFG Bank, Ltd., MUFG Bank (Europe) N.V. including all EMEA branches and offices, MUFG Securities EMEA plc, MUFG Securities (Europe) N.V. (including its Paris branch) and, (Together “MUFG EMEA" “we" “us" “our").

Our Commitment to Responsible AI

At MUFG EMEA, we recognise that AI has the potential to improve the way we work and enhance operational efficiencies for ourselves and for our clients. Recognising the risks associated with AI and the importance of maintaining trust and confidence with our clients, employees and other third parties, MUFG EMEA is committed to responsible and transparent use of AI. MUFG EMEA's key principles in using AI are set out below.

How We Use AI

We use AI to enhance our existing processes and improve the way we work. This includes automating existing manual processes and integrating AI into workflows and business operations and processes. Our use of AI may include all or any of the below (noting that the list is not exhaustive):

  • Work Productivity – to assist our employees in day-to-day tasks by summarising internal documents and searching for internal information.
  • Data Extraction – extracting data to provide insights and analysis.
  • Knowledge Management – to assist our employees with information and responses to routine queries relating to our processes and procedures.
  • Software Development – to assist in programming, analysing and generating code, detecting defects and supporting product development.
  • Security and Fraud Prevention – to assist in detecting anomalies, suspicious activities, fraudulent and malicious behaviour and potential threats.

Our AI Principles

Our approach to AI is guided by the following AI Principles:

Human-Centric Approach

We use AI technology as a tool to supplement and enhance, our content, and not as a replacement for human judgement, human decision-making and expertise.

Human oversight is a key requirement. Our staff must review the output of the AI system as well as other information available to them and then act based on this (the output, their review of the output and additional information). This is often referred to as having a 'human in the loop'. We do not carry out automated decision-making unless a human in 'in the loop'.

Fairness and Transparency

We aim to ensure that our use of AI systems is transparent, does not introduce any risk of bias or discrimination for any individual and that all individuals continue to be treated fairly by MUFG EMEA.

Data Protection, Privacy and Confidentiality

We aim to ensure we are using AI systems in a way that respects and safeguards both confidential information and personal data.

At MUFG, we have a compliance programme to process personal data securely and in compliance with our Data Protection Privacy Notices and applicable laws and regulations. For more information, please refer to our client privacy notices, here, and staff-related privacy notices, here.

Reliability, Safety and Security

We aim to ensure that our use of AI systems are safe, secure and reliable. The use of AI systems is subject to a governance framework with rigorous testing and implementation process so that they work as expected before using them and on an ongoing basis.

We aim to ensure a cautious and prudent approach to the deployment of AI systems, including using AI systems for authorised, permitted and/or registered use cases only that support and enhance our operations and the services we provide to our clients and that the AI systems we use are suitable for those use cases.

We comply with legal instructions for, and conditions of use applicable to, third party AI services.

Intellectual Property

We aim to protect intellectual property rights in accordance with relevant laws and regulations.

Accountability

We aim to ensure that our use of AI systems are lawful, ethical and responsible and we are accountable for our AI systems and their outcomes.

We conduct assessments to ensure that any proposed use case complies with our existing commitments to our clients, employees and other stakeholders, as well as our contractual and legal obligations before authorising that use case.

AI Literacy

We aim to provide education and training to our staff to ensure sufficient knowledge, literacy, and ethical awareness regarding AI.