This notice is relevant to you if you are:

  • an individual whose personal data are given to the MUFG office by a client or potential client, or which we otherwise receive, in the course of our dealings with that client or potential client; or
  • a juristic person such as a company or a legal entity.

This notice provides important information about how we process your personal data and your data protection rights.

For convenience, in this privacy statement we refer to our client or potential client whom you represent, or with whom you are otherwise associated, as our “Client". This privacy notice was last updated on 24 June 2021.


We may collect and process the following personal data about you:

a. Personal data that you give us:

  • This is personal data about you that you give to us when filling in forms that we (or our Client on our behalf) ask you to complete or corresponding with us by email, telephone, post or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with us; information about your professional role and background; limited details of your personal life; and identification documentation for verification and authorisation purposes.
  • If you do not provide personal data that we request, we may not be able to provide (or continue providing) relevant services to or otherwise do business with you or our Client.

If you are providing us with personal data about other individuals, such as your colleagues, please inform them of the purpose for which you are providing us the personal data and ensure they are aware of this notice.

b. Personal data that our systems collect about you:

  • If you exchange emails, telephone or video conversations or other electronic communications with us and our staff members, our information technology systems may record details of those communications, including their content.
  • If you visit our websites they will collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as your browser type and the pages on our site that you visit. Our websites may also download "cookies" to your device as described in our separate cookie statements on our websites if applicable.
  • Our premises have closed circuit TV systems and building access controls for security and safety purposes which may record you if you visit our premises.

c. Other personal data:

We may also collect some personal data from other sources. In particular:

  • Your colleagues or other business contacts may give us personal data about you, such as your contact details or details of your role in our relationship with our Client.


We process your personal data, as necessary to pursue our legitimate business and other interests, for the following purposes:

  • providing our products and services to our Client, including to ensure that agreements with and instructions from our Client are authorised and validly executed;
  • business development (including marketing of our products and services to our Client – we will not send marketing communications to you in your personal capacity) and managing our relationship with our Client;
  • assessing and managing the risks facing our businesses, including detecting and preventing fraud and other financial crimes;
  • managing and improving our systems and processes, including through monitoring and managing their usage;
  • complying with, or directly or indirectly facilitating compliance with, the requirements in any jurisdiction of any exchange, trading facility, trading system, organised market, clearing house, settlement system, exchange or other infrastructure provider to facilitate clearing and settlement (a “Market");
  • protecting the security and integrity of our premises, information technology systems and information;
  • investigating and responding to complaints and other incidents affecting our or our clients' businesses; and
  • enforcing and defending our legal rights and those of our clients, staff and affiliates, including potential legal claims or disputes.


a. We will disclose personal data about you, where reasonably necessary for the various purposes set out above, to:

  • other members of the worldwide MUFG group of companies. Details of group may be found at;
  • your colleagues representing our Client;
  • our legal, accounting and other professional advisors, so that they can advise us;
  • service providers, including cloud providers of client databases and communication systems, who hold or process your personal data on our behalf, under strict conditions of confidentiality and security;
  • persons who take over our business and assets, or relevant parts of them;
  • regulatory, tax, law enforcement or other governmental agencies, courts or litigation counterparties, in any country or territory; and
  • other persons where we are required by law to disclose.

b. These disclosures may involve transferring your personal data abroad. You should be aware that this may include transfers to countries outside of the Republic of South Africa, which do not have similar data privacy laws. In those cases, we will put in place appropriate safeguards such as data transfer agreements based on the European Commission's standard contractual clauses in accordance with article 46(2) of the General Data Protection Regulation. You may contact us for further information.


We retain personal data only for as long as reasonably necessary for the purposes described above or as long as required by law or to resolve potential legal claims or disputes.


You have a right of:

  • access to the personal data that we hold about you, and to some related information, under data protection law. You can also require any inaccurate personal data to be corrected or deleted.
  • You can object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted), or to restrict our processing of your information to the minimum, in some other circumstances.

Please contact us if you wish to exercise any of these rights. You can also lodge complaints with the local data protection authority, the Information Regulator.


If you have any questions about this privacy notice or our processing of your personal data, or if you wish to exercise your data protection rights, our contact details are below. We are committed to working with you to obtain a fair resolution of any complaint or concerns about privacy.

MUFG Bank, Ltd; Johannesburg Representative Office South Africa

Mark Sherratt - Information Officer
15th Floor, The Forum Building,
2 Maude St, Sandown,
Sandton, 2031

Olivia Sivanesen - Deputy Information Officer
15th Floor, The Forum Building,
2 Maude St, Sandown,
Sandton, 2031